Vital
Statistics
| Monthly Report Card |
| May, 2010 Results |
| Performance Metrics | Performance Standards | May Results | Last 12 Months | |||||
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| Claims
Payment Turnaround Time |
95% of clean claims paid within 10 business days of receipt | 95% | 96% | |||||
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| Claims Financial Accuracy | 99% or greater | 97% | 99.3% | |||||
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| Average
Speed to Answer (ASA) Phone Calls |
Less than 30 seconds | 21 Seconds | 23 Seconds | |||||
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| Enrollment, Changes, and Terminations Turnaround Time | 98% entered within 48 business hours of receipt | 100% |
99.9% |
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