Vital Statistics

Monthly Report Card
May, 2010 Results

Performance Metrics   Performance Standards   May Results Last 12 Months
   
Claims Payment
Turnaround Time
  95% of clean claims paid within 10 business days of receipt   95% 96%
   
Claims Financial Accuracy   99% or greater   97%
99.3%
   
Average Speed to Answer
(ASA) Phone Calls
  Less than 30 seconds   21 Seconds
23 Seconds
   
Enrollment, Changes, and Terminations Turnaround Time   98% entered within 48 business hours of receipt   100%

99.9%

   

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