Key Performance Indicators
March 2012| Performance Metrics | Performance Standards | March Results | Last 12 Months |
|---|---|---|---|
| Claims Payment Turnaround Time | 95% of clean claims paid within 10 business days of receipt | 95.1% | 98.1% |
| Claims Financial Accuracy | 99% or greater | 99.9% | 99.6% |
| Average Speed to Answer(ASA) Phone Calls | Less than 30 seconds | 22 seconds | 17 seconds |
| Enrollment, Changes, and Terminations Turnaround Time | 98% entered within 48 business hours of receipt | 100% | 99.9% |
