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Key Performance Indicators

March 2017

Performance Metrics Performance Standards March Results Last 12 Months
Claims Payment Turnaround Time 95% of clean claims paid within 10 business days of receipt 99.3% 97.1%
Claims Financial Accuracy 99% or greater 99.8% 99.7%
Average Speed to Answer(ASA) Phone Calls Less than 30 seconds 19 seconds 22 seconds
Enrollment, Changes, and Terminations Turnaround Time 98% entered within 48 business hours of receipt 99.8% 99.6%